White-Listing the Backup Agent
In order to guarantee communications between the Backup Agent and Intronis's servers are not impeded you may need to white-list some specific IP addresses, ports, and services. You can find the list of recommended white-list items here.
White-List Items
| Country | Host Name | IP Address | Ports | Services |
|---|---|---|---|---|
| US + CA | mail4.intronis.com (For SPF Record) | 38.97.76.85 |
443 2347* (both inbound and outbound) |
BackupAgent.exe BackupExtender.exe BackupUpdater.exe BackupCLI.exe BackupStatusIcon.exe |
| mail5.intronis.com (For SPF Record) | 38.64.86.3 | |||
| US + CA | installer-api.intronis.com | 38.97.76.69 | ||
| relay.intronis.com | 38.97.76.77 | |||
| relay01.inronis.com | 38.97.76.78 | |||
| relay02.intronis.com | 38.97.76.79 | |||
| relay03.intronis.com | 209.66.81.238 | |||
| relay04.intronis.com | 209.66.81.235 | |||
| relay05.intronis.com | 38.97.76.82 | |||
| esureit.intronis.net | 209.66.81.228 | |||
| bk1.onlinebackupsolution.com | 38.97.76.70 | |||
| bk1-ca.onlinebackupsolution.com | 38.103.154.100 | |||
| UK | mail1.echo.intronis.com (For SPF Record) | 64.235.158.231 | ||
| UK | installer-api.echo.intronis.com | 64.235.158.228 | ||
| bk1.echo.onlinebackupsolution.com | 64.235.158.227 | |||
| relay01.echo.intronis.com | 64.235.158.232 | |||
| relay02.echo.intronis.com | 64.235.158.233 |
*Your specific Backup Agent may be configured to use a different port. To verify which port it is using, check the "Remoting Port" option in the "Network Settings" section of "Preferences" (in the Backup Monitor, not the management portal).
SPF
Mail Authentication Exclusions