White-Listing the Backup Agent
In order to guarantee communications between the Backup Agent and Intronis's servers are not impeded you may need to white-list some specific IP addresses, ports, and services. You can find the list of recommended white-list items here.
White-List Items
| Country | Host Name | IP Address | Ports | Services |
|---|---|---|---|---|
| US + CA | mail4.intronis.com | 38.97.76.85 |
443 2347* (both inbound and outbound) |
BackupAgent.exe BackupExtender.exe BackupUpdater.exe BackupCLI.exe BackupStatusIcon.exe |
| US + CA | installer-api.intronis.com | 38.97.76.69 | ||
| relay.intronis.com | 38.97.76.77 | |||
| relay02.intronis.com | 38.97.76.79 | |||
| relay03.intronis.com | 209.66.81.238 | |||
| relay04.intronis.com | 209.66.81.235 | |||
| esureit.intronis.net | 209.66.81.228 | |||
| bk1.onlinebackupsolution.com | 38.97.76.70 | |||
| bk1-ca.onlinebackupsolution.com | 38.103.154.100 | |||
| UK | mail1.echo.intronis.com | 64.235.158.231 | ||
| UK | installer-api.echo.intronis.com | 64.235.158.228 | ||
| bk1.echo.onlinebackupsolution.com | 64.235.158.227 | |||
| relay01.echo.intronis.com | 64.235.158.232 | |||
| relay02.echo.intronis.com | 64.235.158.233 |
*Your specific Backup Agent may be configured to use a different port. To verify which port it is using, check the "Remoting Port" option in the "Network Settings" section of "Preferences" (in the Backup Monitor, not the management portal).
