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Barracuda MSP Partner Toolkit

'Application cannot be started' error when launching Remote Control

The following article can be used for not only the screenshot as seen below but also to troubleshoot any possible failed connections use Remote Desktop launched from your Service Center UI in Managed Workplace.

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Method 1:

Reinstall the Meta4 ClickOnce extension in Chrome, Firefox or Microsoft Edge (based on Chromium) extension. This is required by Managed Workplace to utilize RDP sessions, but the extension itself is not supported through the Managed Workplace support team.

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Google Chrome: 

  • Click on the Hamburger Menu the top right
  • Select Settings
  • Select Extensions
  • Remove the Meta4 ClickOnce Launcher
  • Reinstall from the Chrome Store

Mozilla Firefox:

  • Click on the Hamburger Menu the top right
  • Select Add-ons
  • Select Extensions
  • Remove the Meta4 ClickOnce Launcher
  • Reinstall from the Firefox Extension Store

Microsoft Edge (based on Chromium):

  • Click on the Hamburger Menu the top right
  • Select Extensions
  • Remove the Meta4 ClickOnce Launcher
  • Reinstall from the Chrome Store
    • Must allow extensions from other stores

 

Method 2:
In an admin-level command prompt run the following command to clear the ClickOnce application cache:

rundll32 dfshim CleanOnlineAppCache
 

Method 3:
In an admin-level command prompt run the following command to rename the ClickOnce plugin cache.

ren %localappdata%\Apps\2.0 2.0.old


Method 4:

  1. On the computer initiating the Remote Control connection, browse to the following folder:
    C:\Users\{USERNAME}\AppData\Local\Apps
  2. Delete, move, or rename the 2.0 folder.
  3. Once the 2.0 folder has been deleted, moved, or renamed, refresh the web browser with the service center dashboard and launch the connection again.

The connection should now be successful if you are still seeing errors please contact our technical support team.