'Application cannot be started' error when launching Remote Control

When launching a Remote Control session you may receive the following error:

To resolve the error perform one of the following:

Method 1:
In command prompt run the following command to clear the ClickOnce application cache:

rundll32 dfshim CleanOnlineAppCache
 

Method 2:
In command prompt run the following command to rename the ClickOnce plugin cache.

ren %localappdata%\Apps\2.0 2.0.old

Method 3:

1. On the computer initiating the Remote Control connection, browse to the following folder:
   C:\Users\{USERNAME}\AppData\Local\Apps
2. Delete, move, or rename the 2.0 folder.
3. Once the 2.0 folder has been deleted, moved, or renamed, refresh the web browser with the service center dashboard and launch the connection again.

The connection should now be successful if you are still seeing errors please contact our technical support team.