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Barracuda MSP Partner Toolkit

Servers crashing with Avast Installed

An issue we have encountered with Avast, as deployed from Managed Workplace, with Servers is that they crash or throw a Blue Screen of Death (BSoD) forcing you to restart. In order to fix this, please follow these steps below.

  1. Follow the knowledge base article on Cleanly reinstall Avast Antivirus
  2. Before the reinstall process do the following:
    • In your Service Center select Configuration
    • Select Policies
    • Then click on Avast Antivirus
    • Select the Antivirus policy you have deployed to the problematic servers
    • Click on Server Settings
    • Go to the Troubleshooting tab
    • Remove the checkmark on Enable Hardware-Assisted Virtualization as seen in the screenshot below
  3. Finish the reinstall as per step 1

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