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Barracuda MSP Partner Toolkit

Collecting logs for Managed Workplace and Avast Antivirus

When attempting to diagnose Avast Business issues for Managed Workplace, we will need to collect two different sets of logs. The first will be for Managed Workplace and the second will be for Avast Business off of the end device. Please follow the steps below.


To collect logs for an Onsite Manager or a Device Manager:

1. Navigate to the following folder; C:\Program Files (x86)\Level Platforms\Onsite Manager\MWDiagnosticCollector

2. Run the MWDiagnosticCollector.exe and wait for the console window to close.

3. Collect the MWDiagnosticCollectorResult_XXXX_XX_XX_XX_XX_XX.zip created in the folder

 

To Collect the Logs for Avast Business from the end decive:

1. Download the Avast Support Tool from Avast: http://utils.support.tools.avast.com/tools/support/utils/avastsupport.exe

2. Go into options and de-select "Automatically send to AVAST"

3. Collect the logs (a link is supplied after running the tool to the log location)


The support engineer you are on the phone with will want you to ZIP up the files into one package with the case number as the title and upload to:

https://mw-s3-partners.s3.amazonaws.com/upload.html

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