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Barracuda MSP Partner Toolkit

Fix Onsite Manager icon after migration

After performing an OM migration it's possible that the OM icon may not be linked to the correct device and the OM may also be rediscovered and appear as down.

NOTE: If the partner has configured the Onboarding Overview to auto-exclude new devices, they may need to manually include the new OM device to monitoring

 

How to fix this from SCData

To fix this, you need the old and new DeviceId's which can be seen in the Device Overview page url

For example, the URL below has the DeviceID of 192

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https://www.sergeinc.org/SC/DeviceInfo/Overview.aspx?DeviceID=192&Menu=Overview

 

Method 1 (Tweak the existing DeviceRoleLink)

Once you have the DeviceId's from the old and new device, use the following query on the Service Center database to move the icon to the correct device.

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use SCData_Default;

update DeviceRoleLink

set DeviceID = 192     -- replace this with the NEW device id

where DeviceID = 1234 -- replace this with the OLD device id

Once the icon has been relinked, you may need to delete the old device and allow 30 minutes for the OM to run through a network scan to update the new device correctly.

 

Method 2 (delete the existing DeviceRoleLink)

The second option is to simply remove the icon from old device using the following query

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use SCData_Default;

Delete from DeviceRoleLink

where DeviceID = 1234 -- replace this with the OLD device id

and DeviceRoleID=1 -- DeviceRoleID must be 1 for an OM

And then delete both devices from the Service Center UI and wait for them to be rediscovered.

 

How to fix with only access to MWData

Trigger a manually deletion of the device in MWData

This is similar to Method 2, however it can be done with only access to MWData and does not require access to the Service Center database.

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USE MWData;

GO

update d

set d.RequiresDeletion=dd.IsLocal

From Device d

join DiscoveryDevice dd

on dd.DeviceGuid = d.DeviceGuid

where dd.IsLocal=1;

GO

If the Onboarding Overview page is configured to Auto-Exclude new devices, you may need to manually include the new OM Device

  1. Run the following query on MWData
  2. Wait for the Onsite Manager to run the next network scan
  3. It may take up to 30 minutes for the new device to appear in Service Center.
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