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How-To Uninstall Managed Workplace

Uninstalling Managed Workplace

All Managed Workplace products include an automated uninstall routine using Windows-native application management. This means you can use Programs and Features in modern versions of Windows, or Add or Remove Programs in legacy versions, to remove the application. Uninstalling Managed Workplace components in this way does not, however, eliminate all traces of the product.

Registry, database and file system objects are left behind after uninstalling. This is because uninstalling may be performed as part of moving all or some components to new servers, or (in the case of a Device Manager) for maintaining identity information.

To completely remove all objects related to Managed Workplace, follow the instructions below for the component with which you are working.

Note: This article does not discuss how to remove any Microsoft products installed as prerequisites or any products, such as Professional Services Automation systems or remote control applications, with which Managed Workplace interacts.

Device Manager

You can uninstall Device Managers remotely from Service Center or locally at the device upon which they are installed.

Uninstalling Remotely

Initiating the Device Manager uninstall from the Service Center causes the application itself to be uninstalled, but does leave behind objects in the file system and Windows registry. See uninstalling locally below for more details on these artifacts.

To remotely uninstall a Device Manager:

  1. In Service Center click Configuration, and then click Site Management.
  2. Click the name of the site where you want Device Managers uninstalled.
  3. Click the Device Manager tab.
  4. Select the check boxes for the Device Managers you want to uninstall./li>
  5. Click More Actions.
  6. Select Uninstall Device Manager.

Note: If you uninstall the Device Manager from the device and then delete the device from Service Center, and then re-install the Device Manager, it will not show up until the device is first cleared in the Onsite Manager.

Uninstalling Locally

Device Managers can be installed with the option to require a password before the uninstall routine will launch. This option is available in Device Manager Templates to prevent clients' employees from removing the agent off company computers.

To locally uninstall a Device Manager

  1. On the managed device, use the Start menu to open the Control Panel.
  2. Open Programs and Features (Windows Vista and newer), or Add or Remove Progams.
  3. Click Managed Workplace Device Manager and choose Uninstall or Remove.
  4. If you are prompted for a password, enter it and click Next.
  5. Allow the uninstall routine to complete.

If you are not reinstalling Device Manager on the computer, you can remove any trace of the application by completing the two procedures that follow.

To remove file system artifacts:

  1. On the managed device use the Start menu to open Windows Explorer.
  2. Locate and delete the Level Platforms installation folder:
    C:\Program Files\Level Platforms
    C:\Program Files (x86)\Level Platforms

To remove Windows registry artifacts:

  1. On the managed device use the Run command to launch regedit.exe.
  2. Locate and delete the Level Platforms key(s)
    HKEY_LOCAL_MACHINE\SOFTWARE\Level Platforms
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Level Platforms

Uninstalling MAC Device Manager Locally 

1. Launch a new "Terminal" session
2. Change the directory to "UninstalMacDM" by running the command:  cd /Applications/ManagedWorkplace/OnsiteManager/UninstallMacDM
3. Type the following command:  sudo bash UninstallMacDMHelper.sh

 

Onsite Manager

You can only uninstall Onsite Manager on the server where it is installed.

To uninstall an Onsite Manager:

  1. On the managed device, use the Start menu to open the Control Panel.
  2. Open Programs and Features (Windows Vista and newer), or Add or Remove Progams.
  3. Click Managed Workplace Onsite Manager and choose Uninstall or Remove.
  4. Allow the uninstall routine to complete.

If you are not reinstalling Onsite Manager on the computer, you can eliminate any trace of the application by completing the procedures that follow.

To remove file system artifacts:

  1. On the managed device use the Start menu to open Windows Explorer.
  2. Locate and delete the Level Platforms installation folder.
    C:\Program Files\Level Platforms
    C:\Program Files (x86)\Level Platforms

To remove Windows registry artifacts:

  1. On the managed device, use the Run command to launch regedit.exe.
  2. Locate and delete the Level Platforms key or keys
    HKEY_LOCAL_MACHINE\SOFTWARE\Level Platforms
    HKEY_LOCAL_MACHINE\Wow6432Node\SOFTWARE\Level Platforms

To remove database artifacts:

  1. Connect to the LPIMWOMEXPRESS instance using SQL Management Studio Express.
  2. In Object Explorer, expand Databases.
  3. Right-click MWData and choose Delete.
  4. Ensure Delete backup and restore information for databases and Close existing connections are selected and click OK.
  5. Close SQL Management Studio Express.

To remove the service account:

  1. Launch Computer Management via Start - (Run) - type 'compmgmt.msc'.
  2. Expand Local Users and Groups.
  3. Right-click the account that was used to run MWExpertSystem (mwservice by default) and choose Delete.
  4. Click Yes to confirm.

Service Center

You can only uninstall Onsite Manager on the server where it is installed. To ensure complete removal of all objects, you must work on the application server, database server and report server. In smaller deployments, these may all be on one server. Larger deployments will have separate devices for each.

Application Server

To uninstall Service Center:

  1. On the managed device, use the Start menu to open the Control Panel.
  2. Open Programs and Features (Windows Vista and newer), or Add or Remove Programs.
  3. Click Managed Workplace Service Center and choose Uninstall or Remove.
  4. Allow the uninstall routine to complete.

If you are not reinstalling Service Center on the computer, you can eliminate any trace of the application by completing the procedures that follow.

To remove file system artifacts:

  1. On the managed device, use the Start menu to open Windows Explorer.
  2. Locate and delete the Level Platforms installation folder:
    C:\Program Files\Level Platforms
    C:\Program Files (x86)\Level Platforms

To remove Windows registry artifacts:

  1. On the managed device, use the Run command to launch regedit.exe.
  2. Locate and delete the Level Platforms key or keys:
    HKEY_LOCAL_MACHINE\SOFTWARE\Level Platforms
    HKEY_LOCAL_MACHINE\Wow6432Node\SOFTWARE\Level Platforms

To remove the reporting account:

  1. Launch Computer Management via Start - (Run) - type 'compmgmt.msc'.
  2. Expand Local Users and Groups.
  3. Right-click the account that was used to run reports (MWSCReportUser by default) and choose Delete.
  4. Click Yes to confirm.

In hosted environments, repeat these procedures for each application server and decommission the load balancer.

Database Server

  1. Connect to the Service Center instance using SQL Management Studio.
  2. In Object Explorer, expand Databases.
  3. Delete the following databases. This is done by right-clicking each and choosing Delete. Make sure Delete backup and restore information for databases and Close existing connections are selected and click OK:
    SCData_Default
    SCData_VARDOMAIN (Hosted only)
    SCMaster
    MWSessionState
  4. In Object Explorer, expand SQL Server Agent - Jobs.
  5. Delete the following jobs. This is done by right-clicking each and choosing Delete.
    MWSessionState_Job_DeleteExpiredSessions
    SCMaster_Dispatcher_BL_job
    SCMaster_Dispatcher_EX_job
    SCMaster_Dispatcher_CALC_DeviceCoreInfo_job
    SCMaster_OwnMaintenance_job
    syspolicy_purge_history
  6. Close SQL Management Studio.

Report Server

The instructions below assume the Report Server is not shared with other applications.

To remove file system artifacts:

  1. Delete the following folder and its contents in the path for your Report Server SQL instance:
    ...\Reporting Services\ReportServer\bin\MWResources
  2. You will be prompted to confirm the deletion because the folder is shared. Click Yes to confirm.

To remove database artifacts:

  1. Connect to the Reporting Services instance using SQL Management Studio.
  2. In Object Explorer expand Databases.
  3. Delete the following databases. This is done by right-clicking each and choosing Delete. Make sure Delete backup and restore information for databases and Close existing connections are selected and click OK.
    ReportServer
    ReportServerTempDB
  4. Close SQL Management Studio.