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Barracuda MSP Partner Toolkit

How to Create a Crash Dump

There are certain situations in which you may be asked to create a crash dump to aid in the resolution of your technical concern. To create a crash dump, please follow the steps below:

  1. Download and install the Debug Diagnostic Tool v2 based on your operating system
  2. Launch the DebugDiag 2.0 Collection from the Start Menu
  3. Select Crash and click Next

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  4. Select A specific process and click Next

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  5. Select the process from the list and click Next

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    Please Note: If the process if not currently running, you may have to type in the name manually
  6. Click Next 

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  7. Change the rule name to MWExpertSystem and select a location to save the dump file

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  8. Click Next

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    Please Note: You may be prompted to create the folder if the location does not exist
  9. Ensure Activate the rule now is selected and click Finish 

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  10. Restart the MWExpertSystem Service
  11. When the application crashes, the Debug Diagnostic Tool should create the dump files in the following folder:

    C:\Program Files\DebugDiag\Logs
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