How to Create a Crash Dump

There are certain situations in which you may be asked to create a crash dump to aid in the resolution of your technical concern. To create a crash dump, please follow the steps below:

1. Download and install the Debug Diagnostic Tool v2 based on your operating system
2. Launch the DebugDiag 2.0 Collection from the Start Menu
3. Select Crash and click Next

   

4. Select A specific process and click Next

   

5. Select the process from the list and click Next

   

   Please Note: If the process if not currently running, you may have to type in the name manually
6. Click Next 

   

7. Change the rule name to MWExpertSystem and select a location to save the dump file

   

8. Click Next

   

   Please Note: You may be prompted to create the folder if the location does not exist
9. Ensure Activate the rule now is selected and click Finish 

   

10. Restart the MWExpertSystem Service
11. When the application crashes, the Debug Diagnostic Tool should create the dump files in the following folder:
    
    C:\Program Files\DebugDiag\Logs