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Barracuda MSP Partner Toolkit

Installing and Managing Integrated Avast with Managed Workplace

One of the most common questions the support team receives is how to mitigate issues deploying Integrated Avast Antivirus through Managed Workplace. This article is intended to attempt to serve as a first step in resolving issues with your AV deployment. Much of what is developed for this Knowledge Base article is a combination of documentation from the User Guide (found on Barracuda Campus), expertise within Managed Workplace from the support team, knowledge from the Avast support team, and finally from the valuable feedback from you...our Partners. By the time you get through this article, you should have a better understanding of how Avast Antivirus works within Managed Workplace and will be armed with basic tools to move on to troubleshooting the problems you might run into.


What is required to Install and Monitor Avast Antivirus?

The basics of what should be required to install Integrated Avast Antivirus through Managed Workplace is covered in the user guide (reference Barracuda Campus). That said, there are key additional steps that need to be considered. This also assumes that any previous or conflicting Antivirus solutions were uninstalled and cleared out. While Avast Antivirus attempts to do this automatically, it is also recommended to do this prior to installing a new Antivirus solution.

  • Exception for Geo-blocking: because Avast is based in the Czech Republic, services from that country will need to have no geo-blocking interference
  • Whitelisting URLs: the following need to be allowed through your firewall
    • *.avast.com
    • *.avcdn.net
    • *.mailshell.net (only if using Anti-Spam)
  • Port Forwarding: 7206 and 7207 are used devices for the Onsite Manager / Service Center to communicate through for Integrated Avast deployments

After this, you can set up the policies to deploy, maintain, and monitor Avast Antivirus. These are found here:

Windows Defender
  • According to Avast, it is best to ensure Windows Defender is disabled prior to installation
  • This can be done either through GPO settings or directly on an end device
    • Please also consider disabling the Ransomeware Protection in Windows Defender
For Deployment and Maintaining
  • Click on Configuration
  • Select Policies
  • From the dropdown, click on Avast Antivirus

From here you can set up your policy and can associate this to a service, groups, or apply directly to the devices as you see fit. 

For Monitoring
  • Click on Configuration
  • Select Policies
  • From the dropdown, click on Monitoring
  • Find the Avast Business Antivirus Monitoring Policy

As above, you can associate this to a service, groups, or apply directly to the devices you wish to monitor.

Note: There is a lot of different settings in the Avast Antivirus Policy and the Avast Business Antivirus Monitoring Policy that you might want to familiarize yourself with.

Setting up an Execution Schedule
  • Click on Configuration
  • Select Schedules
  • From the dropdown, click on Execution
  • Select or create a new schedule

The execution schedule includes when AV Scans, AV Definition Updates and AV Program Updates all occur. The devices should be on, accessible, and not in heavy use to ensure the smooth operation of these automated tasks. 

Again, this needs to be applied to the service, groups or applied directly to the devices you wish to work on the schedule.

Note: If these are mobile devices, they should be on Private Network Profiles and not Public to both ensure installation and connection to the Avast policy servers occur


How does Avast Antivirus Update with Managed Workplace?

Assuming that the above was done, Integrated Avast Antivirus is set up to deploy, be monitored, and managed within Manage Workplace, but how does it scan and update? The Execution Schedule is now informed by how the Avast Antivirus Policy is set up. Follow the below to see if your environment is set up to Automatically or Manually update:

  • Click on Configuration
  • Select Policies
  • From the dropdown, click on Avast Antivirus
  • Now choose the Antivirus policy that is set up for the devices
  • Click on either Workstation Settings or Server Settings
  • Now go to General Settings
  • Observe the Program and Virus DefinitioUpdates as the following:
    • Automatic: if selected, Avast Antivirus will self-manage according to how Avast determines their update schedule
    • Manual: if selected, the Execution Schedule in Managed Workplace will take over the management

Note: For a more comprehensive breakdown on updating Avast Antivirus with Managed Workplace, please check this article.


For any common troubleshooting issues with Integrated Avast Antivirus in Managed Workplace, please go to this knowledge base article.

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