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Barracuda MSP Partner Toolkit

Location and description of Managed Workplace Log Files

Location and description of Managed Workplace Log Files

During troubleshooting, technical support may ask for the Log files for Managed Workplace. Here are the locations of the Log files as well as a description of their use.

You can also utilize the Support Diagnostics feature from the Configuration > System Settings > Support Diagnostics page to collect OM application and setup logs with just a few clicks and then download a single zip from the SC.

However, if the OM is in a bad state the collection from Service Center might fail, but the tool can still be invaluable when running manually as it will combine most of the application and setup logs for Onsite Manager, Device Manager, and Service Center. It does not yet collect the logs for Mwus.

Managed Workplace Installation log files

The installation log files for all Managed Workplace products are located in the following folder regardless of the systems architecture:

C:\Program Files\Level Platforms\LPISetupLogs

Managed Workplace Onsite Manager and Device manager log files

32-Bit Operating systems - C:\Program Files\Level Platforms\Onsite Manager\Logs
64-Bit Operating systems - C:\Program Files (x86)\Level Platforms\Onsite Manager\Logs

TraceExpertSystem.txt
Contains log output from the MWExpertSystem service. This covers service startup, shutdown, monitoring, and other service activity.

UpdateServices.txt (Onsite Manager Only)
Contains activity pertaining to MWUS (Integrated patch management) such as patch metadata synchronization, and device check-in activity.

OMNetworkServiceTrace.txt (Onsite Manager Only)
Contains OMNetworkService activity pertaining to remote access connection activity.

Lighttpd_access.log | Lighttpd_error.log (Onsite Managers storing patches locally)
These logs track access and error activity for the lighttpd.exe used for hosting the local patch cache on Onsite Managers.

com.avg.*.txt
These logs contain activity pertaining to service modules with the Service Module name in place of the *. IE: com.avg.cloudcare.txt

To run the MWDiagnosticCollector on an Onsite Manager or Device Manager;

  1. Navigate to the following folder;
    C:\Program Files (x86)\Level Platforms\Onsite Manager\MWDiagnosticCollector
  2. Run the MWDiagnosticCollector.exe and wait for the console window to close.
  3. Collect the MWDiagnosticCollectorResult_XXXX_XX_XX_XX_XX_XX.zip created in the folder

Managed Workplace Service Center log files

The log files for service center are located in the following folder assuming the default installation path is used:

C:\Program Files (x86)\Level Platforms\Service Center\Logs

SCMonitor.txt
Contains information pertaining to the SCMonitor service and other system-wide operation of a particular service center environment. Essentially anything not specific to a VAR will be contained in the SCMonitor.txt log. This log also contains information pertaining to startup and shutdown of the Service Center Monitor (SCMonitor) service.

DefaultVarLog.txt or VarnameVarLog.txt
Contains information regarding changes or activities contained within a specific VAR in a service center environment whether hosted or on-premise. Essentially anything activities occurring within an SCData_varname database will be logged in the DefaultVarLog.txt or VarLog associated to a particular VAR. This log also contains information pertaining to VAR initialization.

SCMessagingLog.txt
Contains information related to communications with the SCMessaging site in IIS. Remote Access connection activity will be contained in SCMessaging to name an example.

SCWebLog.txt
Contains information and messages related to the Service Center web page. User Interface errors for example will likely appear in the SCWeb.txt log

PatchMetaDataSyncManagerLog.txt
Contains activity pertaining to Patch Metadata synchronization and failures.

DefaultVar_com.avg.*.txt
Contains activity related to individual service module plugins that may be loaded in a service center VAR. The log file name will contain the Service Module name in place of the *. IE: DefaultVar_com.avg.cloudcareLog.txt

To run the MWDiagnosticCollector on a Service Center;

  1. Navigate to the following folder;
    C:\Program Files (x86)\Level Platforms\Service Center\MWDiagnosticCollector
  2. Run the MWDiagnosticCollector.exe and wait for the console window to close.
  3. Collect the MWDiagnosticCollectorResult_XXXX_XX_XX_XX_XX_XX.zip created in the folder
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