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Barracuda MSP Partner Toolkit

Re-purposing an Onsite Manager Device for a New Site Deployment

If an Onsite Manager Device is being moved into a new environment (for example a laptop is brought onsite for sales pitches), there are some steps you must take to ensure that the new install of the Onsite Manager will work properly when brought to a new location:

  1. Uninstall Managed Workplace via Control Panel.
  2. Delete folder C:\Program Files\Level Platforms and C:\Program Files\Level Platforms (x86), if present.
  3. Use Regedit.exe to access the registry:
    Export registry key HKEY_LOCAL_MACHINE\SOFTWARE\Level Platforms for backup purposes
    Then delete key HKEY_LOCAL_MACHINE\SOFTWARE\Level Platforms
  4. Use SQL Management Studio Express and connect to SQL instance OM_NAME/LPIMWOMEXPRESS.
  5. Get the properties of MWData and go to the FILE tab to find the file location of the MWData DB.
  6. In SQL Management Studio Express, right click on MWData and go to TASKS and then Detach, place a checkmark in drop connections and click OK.
  7. Go to the file system location of MWData from step 5 and delete or move the MWData.LDF and MDF files.
  8. Your Onsite Manager is ready to be re-used at a new site.
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