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Barracuda MSP Partner Toolkit

Software Requirements

Before installing the Intronis cloud backup and recovery software on any computer, it is important to know what system environments are supported by Intronis and what hardware is required. The following table provides the requirements for running the backup software along with web portal and mobile requirements.

ECHOplatform Backup Agent Software Requirements

Supported Operating Systems

  • Microsoft Windows 8.1 (8 is not supported)
  • Microsoft Windows 10 (Anniversary Update or newer)
  • Microsoft Windows Server 2012 Server (Standard Edition)
  • Microsoft Windows Server 2012 R2 (Standard Edition)
  • Microsoft Windows Server 2012 R2 Essentials
  • Microsoft Windows Server 2016
  • Microsoft Windows Server 2019
  • Core installations of Windows are not supported

 

Physical Imaging and BMR Supported Operating Systems

  • Microsoft Windows 8.1
  • Microsoft Windows 10
  • Microsoft Windows Server 2012
  • Microsoft Windows Server 2012 R2
  • Microsoft Windows Server 2012 R2 Essentials
  • Microsoft Windows Server 2016
  • Microsoft Windows Server 2019

 

BMR Support

  • Hard Disk Controllers

  • SCSI
  • IDE
  • SATA
  • Boot Types/Disk Partition Styles

  • MBR
  • GPT
  • Supported File Systems (for backup source)

  • NTFS (Unless it is a System volume that is part of the Boot Volumes group.)
  • Supported Backup Destinations

  • 512 byte sector disks
  • 4K native sector disks

 

Web Portal Requirements

  • Chrome (most recent version)
  • Edge (most recent version)
  • Internet Explorer 10/11 (desktop mode)
  • Firefox (most recent version)

Minimum Requirements for File and Folder Backups

  • 2 GHz dual-core CPU
  • 1 GB of Total RAM (500 MB free RAM during backup, restore, or delete operation)
  • Free disk space equaling twice the size of your largest protected file (not required for VM or Image backups)
  • Broadband Internet Connection
  • Microsoft .NET Framework 4.8 (installation may require a reboot)

 

Minimum Requirements for VMware, Hyper-V,Exchange, SQL, Imaging, VMware, and Hyper-V Backups

  • 2GHz quad-core CPU
  • 4 GB of Total RAM (1 GB free RAM during backup, restore, or delete operation)
  • Free disk space equaling twice the size of your largest protected file (not required for VM backups)
  • Broadband Internet Connection
  • Microsoft .NET Framework 4.8 (to allow backup/restore/delete management from the web)
  • RAID disks are not supported for Hyper-V Object Level Restore

 

Exchange

  • Microsoft Exchange 2010 (when installed on Windows Server 2012 Standard edition; does not support DAG or clustered environment)
  • Microsoft Exchange 2013 (when installed on Windows Server 2012 Standard edition; does not support DAG or clustered environment)
  • Microsoft Exchange 2016
  • Microsoft Exchange 2019

 

SQL

  • Microsoft SQL Server 2012 Standard Edition
  • Microsoft SQL Server 2014 Standard Edition
  • Microsoft SQL Server 2016 Standard Edition
  • Microsoft SQL Server 2017 Standard Edition
  • Microsoft SQL Server 2019 Standard Edition
  • SQL Databases running in Full Recovery mode will not have their transaction logs truncated

 

Virtual Machines

  • VMware ESXi/vCenter 5.5, 6.0, 6.5, 6.7 (with TLS 1.0 or TLS 1.2) – All supported versions require a VMware Essentials license or higher. Includes support for clustered environments.
  • Hyper-V 2012, 2012 R2, 2016, 2019
  • Clustered environments are not supported
  • Windows Server 2012 R2 Essentials is not supported as a virtualization host
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